Refund Policy

1. Digital Product

DLT software licenses are digital products, delivered instantly by email as an activation code immediately after successful payment. Once the activation code is issued, the product is considered delivered, because the code cannot be "returned". For this reason, please always run the free scan-and-preview before purchasing — it shows you exactly what is recoverable so you can buy with confidence.

2. 30-Day Satisfaction Window (Case-by-Case)

Although digital licenses are generally final, we stand behind our software. If the Software fails to perform its core advertised function and our support team cannot resolve the issue within a reasonable time, you may request a refund within 30 days of purchase. To be considered, a request must include:

• your license key and the email used at checkout;
• a clear description of the technical problem;
• proof that you contacted support first and allowed us a chance to fix the issue.

3. When Refunds Are Not Provided

• The scan previewed your files correctly and the Software worked as advertised, but the files were not saved by your own choice or inaction;
• Data could not be recovered because of the physical condition of the media (for example a mechanically dead drive, TRIM-erased or fully overwritten SSD, or physically damaged card) — this is a limitation of storage hardware, not of the Software;
• The license was purchased by mistake without contacting support, and the key has already been activated;
• Requests made more than 30 days after purchase;
• Abuse, including repeated refund requests on the same or re-purchased keys, or licenses revoked for fraud or piracy;
• Failure to meet the minimum system requirements (Windows PC, administrator rights) that were stated on the product page.

4. How to Request a Refund

Send your request through the Contact page and select Sales and Pricing as the subject. Include your license key, order email and a description of the issue. Approved refunds are processed by our reseller and Merchant of Record, Paddle.com, to the original payment method, typically within 5–10 business days.

5. License Revocation on Refund

When a refund is approved, the associated license key is deactivated and any remaining seats are revoked. The Software will return to free scan-and-preview mode.

6. Statutory Rights

Nothing in this policy limits any non-waivable statutory rights you may have under the law of your country of residence (for example mandatory EU/UK consumer rights, which apply as described at checkout by our Merchant of Record).

7. Contact

Refund questions may be sent through the Contact page on datalogictools.com.